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If the software will not work from the first install, check the following:
- Is screen resolution set to at least 800x600 or higher?
- Is the PC
sound card functioning properly? - Are there any other video capture cards or other add-on cards in the PC that might cause conflicts?
- Are there any
other video applications or video gaming software installed?
- Are any other applications running at the same time such as
anti-spyware,
word processing, spread sheet, anti-virus, etc?
- If video capture does not work, is
your PC recognizing the Firewire connection and
camcorder? (If Windows does not "see" your camcorder then
Pro-Trainer will not be able to receive video for capturing.)
- Has
some other
new software or hardware recently been installed that
might be causing conflicts?
Things to try:
- Always start by rebooting the PC
from scratch and then running Pro-Trainer immediately
after system boots up.
- For capture problems, check all
cables and connections. Also make sure the camcorder is “on” and in the “camera”
mode with an image in the viewfinder.
- Shut down all other applications
including virus programs.
- Turn off screen savers.
- Make sure the hard drive is not
close to being full.
- De-fragment the hard drive. - Before trying to capture or do complicated video editing/compressing, test PC and program operation by simply playing several different demo video clips to be sure PC is performing properly. If the software was working fine a day or so prior to failing, you can assume it was caused by some recent event. Try to recall any recent events or changes made to your PC just prior to the problem: - Upgraded windows - Installed new software - Installed or turned on virus program - Had an email or other virus or worm attack on the PC - Installed new hardware - Changed settings under system "control panel" - Changed settings in ProTrainer "options" section - PC locked up or crashed - Physical damage such as static electricity, power surge, dropped unit. If any of these or similar events occurred you can safely assume they were the direct cause of your problem. You must undo the changes or have the PC checked for damage. - Unplug all peripherals like printers, etc. - Uninstall recently installed hardware or software - Run a virus scan and spyware scan on the PC - Disconnect PC from network and Internet - Run "disk scan" on hard drive to see if there are hard drive problems. - Check "hardware acceleration" setting under "control panel", "system", "hardware", "troubleshooting". It should be set to "full". - Try using "system restore" to reset the PC to a prior date before the problems started. If the problem comes on gradually over time, it can be caused by any of the following: - Too many new applications have been added on the PC - More applications running in the background on your PC - Anti-virus and/or Spyware running on your PC - Virus or worm infected PC - Disk files and folders badly fragmented - Bad disk drive or one which is beginning to fail. Try the following: - Delete any unnecessary files - If possible, copy all remaining data files and videos out to CDs to save them in case the hard drive is going bad. - Uninstall any recently installed software. - Try running "disk cleanup" utility. - Empty recycle bin. - Run "defragment" on the hard drive. - Run "disk scan" on hard drive to see if there are hard drive problems. - Check "hardware acceleration" setting under "control panel", "system", "hardware", "troubleshooting". It should be set to "full". - Run a virus scan and spyware scan on the PC - Disconnect PC from network and Internet - Try using "system restore" to reset the PC to a prior date before the problems started. - As a next step, try uninstalling PT, deleting all folders including "c:\videos" (backup all videos on CD before doing this). Next, reinstall PT from scratch.
If you are still experiencing problems please use our trouble report form by clicking here.
Toll-free (US only): 888-265-6226
Sports Motion, Inc.
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