Motion Analysis, Slow Motion Cameras and Video Analysis Software

motion analysis, slow motion cameras, biomechanics motion capture

Policies

Purchase and warranty policies:

1. We accept all major credit cards, including Visa and Master Card for buyers in North America (USA, Canada and Mexico).

2.  International credit card orders outside North America are limited to a maximum purchase of $500. International orders over $500 require pre-payment in-full via check, wire transfer or international money order. All international orders are subject to a 4% fee to cover handling and currency conversion.

3. We accept valid purchase orders from rated companies, major organizations or institutions. Due to the fact that our hardware systems are custom-assembled for each client, a 50% deposit is required upon placing of an order. The balance is due upon receipt of equipment and invoice. Late payments are subject to a 1-1/2 percent per month finance charge.

4. All checks require 3-5 business days to clear before orders can be shipped.

5. Please note that prices change frequently and we cannot offer price protection on any product that has already been shipped to you.

6. Due to the rapid fluctuations that occur in the electronics market, prices and equipment specifications are subject to change without notice.

7. We are not responsible for omissions or typographical errors.

8. All products carry manufacturer's warranties. It is the customer's responsibility to properly register all equipment for warranty purposes. Equipment found damaged or inoperable upon receipt must be reported and returned to Sports Motion within seven days of receipt.

9. Sales and other "specials" are only valid during the time they are in effect. No credits or retroactive discounts will be made for orders placed prior to the start of a sale or after a sale period has expired. It is the customer's responsibility to enter or provide the proper coupon code(s) at the time of purchase. Customers cannot receive retroactive credit for coupon codes after an order has been processed.

Foreign Orders:

1.  International credit card orders outside North America are limited to a maximum purchase of $500. International orders over $500 require pre-payment in-full via check, wire transfer or international money order. All international orders are subject to a 4% fee to cover handling and currency conversion.

2. All International orders (except software) must be shipped "freight collect" which means the buyer must provide a valid shipper number (Fedex, UPS, Airborne) before order is processed. All freight, customs and VAT charges will be charged to the buyer's shipper account. International orders will also be assessed a 4% handling fee to cover currency exchange and customs paperwork preparation.

Software Licensing Policies:

1. All software sales are non-refundable once a license key is issued. You must be certain that the software performs on the system for which it is intended before placing your order and activating the software. The license key may NOT be transferred to another PC after activation.

2. The activation code and corresponding license key are different for every computer. The license key will only work on the computer that generated the corresponding activation code. Additional primary license keys for other PCs must be purchased separately.

3. Each license purchase entitles the buyer to one license key for use on a single PC.

4. A maximum of three (3) additional license keys may be granted by SMI for either a backup PC or for other events such as a PC failure or PC upgrade. If you upgrade your computer or have to replace/reformat your hard drive and require a new license key, you must email us an explanation of why you need a new key. We reserve the right to request copies of PC service reports or invoices as proof of purchase or repair. We also reserve the right to refuse replacement key requests if, in our estimation, our license policies are being violated. Additional replacement license keys are subject to a $25 service charge per key.

5. Your current license key will work with upgrades released within one year of the date on which you purchased the license.

6. Upgrades are free via download for the first year after purchase.

7. Upgrades released more than one year after the date of your original license purchase will require purchasing "license upgrade".

Shipping:

1. Most hardware system orders are built and shipped within 2-3 weeks from the time we receive your order. We are not responsible for delays due to conditions beyond our control. Normal shipping quotes are for ground delivery. Faster delivery may be requested at an additional charge. Delivery times are measured from when systems are completed and ready to ship.

2. All orders that are submitted through our website are subjected to a thorough credit card verification procedure before shipping. This process includes contacting you via telephone and/or e-mail to confirm your order and delivery information. Please be sure to include a valid daytime phone number and e-mail address so that we can contact you.

3. All International orders (except software) must be shipped "freight collect" which means the buyer must provide a valid shipper number (Fedex, UPS, Airborne) before order is processed. All freight, customs and VAT charges will be charged to the buyer's shipper account. International orders will also be assessed a 4% handling fee to cover bank fees, currency exchange and additional order handling requirements.

4. Product damage: Anytime an item is received damaged, the customer must report it to SMI immediately upon receipt and the customer must keep the shipping box and all packing material for carrier inspection. If a customer fails to do this and a subsequent carrier claim is rejected, SMI will assume no responsibility for replacing the damaged item.

Customer-Supplied Equipment:

1. For orders involving configuration of customer's equipment, we provide no guarantees as to the results or performance.

2. SMI is not responsible for damage to customer equipment while in-transit to SMI. All equipment shipped to SMI must be insured by the customer.

3. Customer equipment found not to be in working order will be returned to customer at customer's expense.

Warranty Repair:

1. Any product failing within 30 days of receipt may be returned directly to SMI for repair or replacement. Customer must first call SMI for instructions and an RMA number before returning any item.

2. Any product failing after 30 days will be coordinated through SMI and will follow the respective manufacturer's warranty process. This process is recommended in order to order to insure that compatibility and that proper equipment is provided. Customer will be responsible for the packing and shipping of the components upon determination that repair/replacement is required.

2. Before returning a PC for repair, the customer must follow normal troubleshooting procedures.

3. The customer is responsible for properly packing and shipping items for repair and may be responsible for shipping costs, depending on the individual manufacturer's warranty policies.

Returns:

1. Returns or exchanges are accepted on all standard stock products within 7 days of receipt. Absolutely no returns will be accepted on custom systems orders or software which has been licensed. Customer must call for a RMA number before returning any items. Returns without a RMA number will be refused.

2. A 15% handling/restocking fee applies to all returns.

3. Shipping, handling, and insurance charges are not refundable.

4. Customer is responsible for all return shipping and insurance charges.

5. All returns must be in original factory condition with all of the following: original shipping carton; instructions and manuals in unmarked condition; blank warranty and/or serial number cards; packaging, plastic bags, and all other included factory packed accessories. Any accessory that is missing from the box when it is returned will incur a higher restocking fee or a charge for the missing item.

6. We cannot accept any returns on products with filled-out warranty cards or product registrations.

7. All refunds will be issued or credited to customer's original credit card within 30 days of receipt of return. Credits to charge cards may take two billing cycles before appearing on your monthly charge statement.

8. Orders can not be cancelled by email. Cancellations requests must be done through our sales office. All order cancellations will incur a 5% cancellation fee.

Toll-free (US only): 888-265-6226
International: 001-760-942-0116
Fax: 760-942-6285
email: salesinfo@sports-motion.com
Sales/support hours: 8AM-4PM PST

Sports Motion, Inc.
Offices located in California