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General Policies

Purchase Policies:

1.  We accept the following credit cards for buyers in North America (USA, Canada and Mexico: Visa and Master Card

2.  International credit card orders outside North America are limited to a maximum purchase of $500. International orders over $500 require pre-payment in-full via check, wire transfer or international money order. All international orders are subject to a 4% fee to cover handling and currency conversion.

3.  We accept valid purchase orders from rated companies, major organizations or institutions. Due to the fact that our hardware systems are custom-assembled for each client, a 50% deposit is required upon placing of an order. The balance is due upon receipt of equipment and invoice. Late payments are subject to a 1-1/2 percent per month finance charge.

4.  All checks require 3-5 business days to clear before orders can be shipped.

5.  Please note that prices change frequently and we cannot offer price protection on any product that has already been shipped to you.  

6 Due to the rapid fluctuations that occur in the electronics market, prices and equipment specifications are subject to change without notice.

7.  We are not responsible for omissions or typographical errors. 

8.  All products carry manufacturer's warranties. It is the customer's responsibility to properly register all equipment for warranty purposes. Equipment found damaged or inoperable upon receipt must be reported and returned to Sports Motion within five business days of receipt.

9. Sales and other "specials" are only valid during the time they are in effect. No credits or retroactive discounts will be made for orders placed prior to the start of a sale or after a sale period has expired. It is the customer's responsibility to enter or provide the proper coupon code(s) at the time of purchase. Customers cannot receive retroactive credit for coupon codes after an order has been processed.

Foreign Orders:

1.  International credit card orders outside North America are limited to a maximum purchase of $500. International orders over $500 require pre-payment in-full via check, wire transfer or international money order. All international orders are subject to a 4% fee to cover handling and currency conversion.

2.  All International orders (except software) must be shipped "freight collect" which means the buyer must provide a valid shipper number (Fedex, UPS, Airborne) before order is processed. All freight, customs and VAT charges will be charged to the buyer's shipper account. International orders will also be assessed a 4% handling fee to cover currency exchange and customs paperwork preparation.

 

Software Licensing Policies:


1.  All software sales are non-refundable once a license key is issued. You must be certain that the software performs on the system for which it is intended before placing your order and activating the software. The license key may NOT be transferred to another PC after activation.


2.  The activation code and corresponding license key are different for every computer. The license key will only work on the computer that generated the corresponding activation code. Additional primary license keys for other PCs must be purchased separately.

3. Each license purchase entitles the buyer to one license key for use on a single PC.

4. A maximum of three (3) additional license keys may be granted by SMI for either a backup PC or for other events such as a PC failure or PC upgrade. If you upgrade your computer or have to replace/reformat your hard drive and require a new license key, you must email us an explanation of why you need a new key. We reserve the right to request copies of PC service reports or invoices as proof of purchase or repair. We also reserve the right to refuse replacement key requests if, in our estimation, our license policies are being violated. Additional replacement license keys are subject to a $25 service charge per key.

5.  A License key will work with upgrades released within one year of the date on which you purchased the license.

6.  Upgrades are free via download for the first year after purchase. 

7.  Upgrades released more than one year after the date of your original license purchase will require purchasing "license upgrade".

Shipping:

1.  Most hardware system orders are built and shipped within 2-3 weeks from the time we receive your order. We are not responsible for delays due to conditions beyond our control. Normal shipping quotes are for ground delivery. Faster delivery may be requested at an additional charge. Delivery times are measured from when systems are completed and ready to ship.

2.  All orders that are submitted through our website are subjected to a thorough credit card verification procedure before shipping. This process includes contacting you via telephone and/or e-mail to confirm your order and delivery information. Please be sure to include a valid daytime phone number and e-mail address so that we can contact you.

3.  All International orders (except software) must be shipped "freight collect" which means the buyer must provide a valid shipper number (Fedex, UPS, Airborne) before order is processed. All freight, customs and VAT charges will be charged to the buyer's shipper account. International orders will also be assessed a 4% handling fee to cover bank fees, currency exchange and additional order handling requirements.

4.  Product damage: Anytime an item is received damaged, the customer must report it to SMI immediately upon receipt and the customer must keep the shipping box and all packing material for carrier inspection. If a customer fails to do this and a subsequent carrier claim is rejected, SMI will assume no responsibility for replacing the damaged item.

Customer-Supplied Equipment:

1.  For orders involving configuration of customer's equipment, we provide no guarantees as to the results or performance.

2.  SMI is not responsible for damage to customer equipment while in-transit to SMI. All equipment shipped to SMI must be insured by the customer.

3.  Customer equipment found not to be in working order will be returned to customer at customer's expense.

Warranty policies:


1.  All products carry warranties of one year from date of purchase. PCs carry a two-year warranty from date of purchase. It is the customer's responsibility to properly register all equipment for warranty purposes. Equipment found damaged or inoperable upon receipt must be reported and returned to Sports Motion within five business days of receipt.


2.  Any product failing within 30 days of receipt may be returned directly to SMI for repair or replacement. Customer must first call SMI for return instructions and an RMA number before returning any item.


3. Any product failing after 30 days must be handled using the respective manufacturer warranty process. It is the customer's responsibility to make all arrangements for warranty repair through the appropriate repair center.


4. Before returning a PC for repair, the customer must follow normal troubleshooting procedures.


5. The customer is responsible for properly packing and shipping items for repair and will be responsible for any return shipping costs.


Returns and Cancellations:


1.  Returns or exchanges are accepted on all stock products within five business days of receipt. Absolutely no returns will be accepted on full systems, custom orders or software which has been licensed. Customer must call for a RMA number before returning any items. Returns without a RMA number will not be accepted.


2.  A 15% handling/restocking fee applies to all returns.


3.  Shipping, handling, and insurance charges are not refundable.


4.  Customer is responsible for all return shipping and insurance charges.


5.  All returns must be in original factory condition with all of the following: original shipping carton; instructions and manuals in unmarked condition; blank warranty and/or serial number cards; packaging, plastic bags and all other included factory packed accessories. Any returns with missing parts or accessories will either be rejected or will incur deductions for the missing items.


6.  We cannot accept any returns on products with filled-out warranty cards or product registrations.


7.  All refunds on credit card purchases will be credited to customer's original credit card within 30 days of receipt of return. Credits to charge cards may take two billing cycles before appearing on your monthly charge statement. Refunds on cash, check or wire transfer purchases will be refunded by company check within 30 days of receipt of return goods. All refunded equipment must pass inspection before refunds will be granted. Customer will be notified in writing within 5 business days of receipt of any deficiencies.

8.  Orders cannot be canceled by email. Cancellations requests must be done through our sales office. All order cancellations will incur a 5% cancellation fee.

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